This privacy notice tells you what to expect us to do with your personal information.
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
IP addresses
Website and app user journey information
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Directly from you
Contact information such as names and addresses are kept while there is a continuing need for us to have it. We will keep your data for 12 months after your last engagement with us. If you opt out of our B2B marketing communications, we will retain your preferences to ensure you do not receive any B2B marketing communications in the future.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Our website is hosted using the services of Framer B.V., Rozengracht 207B, 1016 LZ Amsterdam, The Netherlands (“Framer”). Framer provides the technical infrastructure and platform required to deliver our website content to you.
When you access our website, technical connection data (such as server log files, IP addresses, and browser details) is automatically processed by Framer to establish a secure connection, render the web pages, and maintain system stability and security. The legal basis for this processing is our legitimate interest in providing a functional, secure, and reliably hosted online presence (Art. 6(1)(f) UK / EU GDPR). We have concluded a Data Processing Agreement (DPA) with Framer to ensure that your data is processed strictly according to our instructions and in compliance with data protection laws.
We use Framer’s built-in analytics service to gain anonymized insights into website traffic (such as unique visitor counts, page views, and top traffic sources). Framer Analytics processes technical data by hashing IP addresses and browser user-agent strings using a daily rotating secret, which is completely deleted every 24 hours. This service does not use cookies, does not create persistent user identifiers, and does not track, collect, or store any personal data that can directly or indirectly identify an individual visitor. Therefore, no consent is required for this privacy-preserving analytics processing.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated: 2025-10-30